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ServiceNow CTA Exam Syllabus Topics:

Topic
Details

Topic 1

Current and To-Be Architecture: This section tests the knowledge of Enterprise Architects in understanding and comparing current IT architectures with future (to-be) architectures. It emphasizes the ability to analyze gaps and develop strategies for transformation.

Topic 2

Data Strategies: This domain evaluates the expertise of Data Analysts in developing effective data management strategies. It focuses on how to align data practices with business objectives and ensure data quality and integrity.

Topic 3

Technical Governance: This domain evaluates the expertise of IT Governance Specialists in establishing and enforcing technical policies and standards. It focuses on ensuring that IT operations align with organizational goals and regulatory requirements.

Topic 4

Platform Data and Integrations: This part measures the skills of Integration Specialists in managing data across platforms and integrating different systems. It covers techniques for ensuring seamless data exchange and synchronization.

Topic 5

CMDB and CSDM: This section of the exam measures the skills of IT Service Managers and covers the management of Configuration Management Databases (CMDB) and Configuration Service Data Management (CSDM). It emphasizes how these tools are used to track and manage IT assets and services effectively.

Topic 6

Release and Instance Strategy: This domain assesses the abilities of Release Managers in planning and executing software releases and managing instances effectively. It emphasizes strategies for minimizing downtime and ensuring smooth deployment processes.

Topic 7

Security Architecture: This section measures the abilities of Security Architects in designing and implementing secure IT architectures. It covers principles and practices for protecting IT systems from various threats and vulnerabilities.

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ServiceNow Certified Technical Architect (CTA) Sample Questions (Q26-Q31):

NEW QUESTION # 26
A new project request requires quick implementation but involves portfolio realignment. As an IT leader, who should you consult to prioritize this demand?

A. Technical Governance Board
B. Executive Steering Board
C. Demand Board
D. Program Steering Committee

Answer: B

Explanation:
In this scenario, the Executive Steering Board is the most appropriate group to consult. Here's why:
Portfolio Realignment: This implies significant changes to the overall IT portfolio, which falls under the purview of the Executive Steering Board. They have the authority to make strategic decisions about the IT portfolio and prioritize initiatives based on business goals and overall impact.
Why not the other options?
A: Demand Board: The Demand Board typically focuses on evaluating and prioritizing individual demands or requests, but they may not have the authority to make decisions about portfolio realignment.
C: Program Steering Committee: This committee focuses on the governance and oversight of specific programs, not on overall portfolio strategy.
D: Technical Governance Board: This board focuses on technical standards, architecture, and security, not on strategic portfolio decisions.

NEW QUESTION # 27
What is the primary purpose of the Test Management 2.0 application in ServiceNow?

A. To streamline manual testing processes
B. To automate software testing processes
C. To replace human testers with AI
D. To generate test cases automatically

Answer: A

Explanation:
The primary purpose of Test Management 2.0 is to streamline manual testing processes. It provides a structured framework for:
Planning and Designing Tests: Creating test plans, test cases, and test suites.
Executing Tests: Tracking test execution and recording results.
Managing Defects: Logging and tracking defects found during testing.
Reporting: Generating reports on test coverage, progress, and results.
Why not the other options?
B: To generate test cases automatically: While Test Management 2.0 can help with test case design, it doesn't automatically generate them.
C: To automate software testing processes: This is the role of the Automated Testing Framework (ATF). Test Management 2.0 can be used alongside ATF to manage automated tests.
D: To replace human testers with AI: While AI can assist with testing, Test Management 2.0 is primarily designed to support human testers, not replace them.

NEW QUESTION # 28
What are the types of splits in a multi-development environment stack?

A. Product-based and release-based splits
B. Timeline and project-based splits
C. Scoped-app and global configuration splits
D. Geographic and functional splits

Answer: A

Explanation:
In a multi-development environment stack in ServiceNow, the types of splits commonly refer to how development efforts are organized and managed across different environments.
* Product-based splits:
* Development efforts are divided based on specific products or modules. For instance, one team may work on ITSM while another works on ITOM.
* Release-based splits:
* Development is split by different release versions. Teams may work on different versions of the same product for testing, updates, or new features.
These splits help manage concurrent development efforts efficiently, especially in environments with multiple teams and priorities.

NEW QUESTION # 29
What type of testing requires human observation to measure how user-friendly, efficient, or convenient the software or product is for end-users?

A. Usability testing
B. System testing
C. Smoke testing
D. Integration testing

Answer: A

Explanation:
Usability testing is the type of testing that relies on human observation to assess the user-friendliness of a software product.
In usability testing:
Real users interact with the software or product in a realistic setting.
Observers watch and record user behavior, noting any difficulties, frustrations, or areas of confusion.
Feedback is gathered from users to understand their experiences and identify areas for improvement.
Why not the other options?
A: Smoke testing: A quick, preliminary test to ensure basic functionality is working.
C: Integration testing: Tests the interaction between different modules or components of a system.
D: System testing: Tests the entire system as a whole.

NEW QUESTION # 30
What aspect of software is evaluated during non-functional testing?

A. Specific behaviors and outputs of the system.
B. The way a system operates and meets user expectations.
C. Functional requirements outlined in the design document.
D. The creation of records and setting field values.

Answer: B

Explanation:
Non-functional testing focuses on how a system operates and meets user expectations in terms of qualities like:
Performance: Response times, load handling, scalability
Usability: Ease of use, user interface design
Security: Protection against unauthorized access and data breaches
Reliability: System stability and availability
Maintainability: Ease of making changes and updates
Why not the other options?
A: Specific behaviors and outputs of the system: This is the focus of functional testing, which verifies that the system does what it's supposed to do.
C: The creation of records and setting field values: This is a specific functional aspect of the system.
D: Functional requirements outlined in the design document: These are tested during functional testing.

NEW QUESTION # 31
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